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NG 911

The Market Leader in NG9-1-1 Call Handling
Today’s PSAPs face many challenges, including responding to a mobile society, staffing shortages, adoption of Next-Generation technology and ongoing cyberthreats. To overcome these challenges, PSAPs need solutions that increase efficiency, streamline workflows and reduce risk. The VESTA® solutions suite ensures call takers gain the functionality they need to save seconds and save lives.

Our VESTA® Router Service and ESInet connectivity use proven technology that has delivered more than 35 million emergency calls and is based on 20+ years of providing PSAPs with 9-1-1 call routing.

What you can count on:

  • You have visibility into your call routing data for greater control and transparency
  • Security is a top priority; we use multiple layers of system security for redundancy and quick isolation of breaches
  • State-of-the-art 24/7 network operations services offer you a new level of transparency, flexibility and control

We offer a complete solution for the build and monitoring of your ESInet IP circuits.

What you can count on:

  • Detailed network assessment to engineer your primary and secondary networks
  • Multi-carrier redundant network, where possible, utilizing your region’s best available options
  • Standards-based and integrated cyber security elements built for ESInet deployments

In Next-Generation, 9-1-1 Authorities have increased responsibility to maintain data accuracy. With the VESTA® NEXT Location Service, you have control, flexibility and confidence in your NG9-1-1 migration.

What you can count on:

  • Complete access to your data
  • The ability to move call handling and routing to NG9-1-1 without losing valuable data integrity
  • The advantage of real-time data updates to our ECRF when you are ready to transition to NG9-1-1 call routing

With the VESTA® 9-1-1 Service, we deliver and maintain the call handling system, including its upgrades, allowing you to focus on PSAP operations.

What you can count on:

  • The reliability of our industry-leading call handling solution, used by more U.S. PSAPs than any other 9-1-1 system
  • User-friendly, yet customizable features that minimize Telecommunicators’ learning curves, while increasing their success and that of their PSAPs
  • Advanced call control technologies, including integrated Text-to-9-1-1, multi-jurisdictional use and geo-diverse capability

The VESTA® NEXT Data Services are networking services that aggregate communications from multiple Text Control Centers to route emergency Text-to-9-1-1 messages to the VESTA 9-1-1 system. The result is ATIS/TIA J-STD-110-compliant Text-to-9-1-1.

What you can count on:

  • An integrated Text-to-911 application within the VESTA 9-1-1 system
  • An over-the-top Text-to-9-1-1 application for call handling systems that are not Message Session Relay Protocol (MSRP)-based interfaces for Text-to-9-1-1
  • Reduced complexity associated with Text-to-9-1-1 by providing a fully integrated solution managed by Motorola Solutions

GIS data is a critical element in the deployment and operation of an NG9-1-1 ‘geospatial’ call routing solution. GIS data is required to immediately determine the correct PSAP to route an emergency 9-1-1 call. Therefore, accuracy and timeliness of GIS data updates are paramount. We offer expertise along with reliable, efficient tools to help you manage and maintain your GIS data for geospatial routing in the NG9-1-1 world.

What you can count on:

  • Expert assistance to assess the quality and accuracy of your GIS data, including: Road Centerline Layer, Emergency Service Boundary Layer, Community Boundary Layer, Site/Structure Layer, MSAG Community Boundary Layer and PSAP Boundary Layer
  • Improvements to your GIS data through data layer development and enhancement
  • Ongoing consistency and quality of data with implementation of a Quality Assurance and Quality Control (QA/QC) process and a continuous data review and update process

Staying Ahead of NG9-1-1

Jacob Saur, of Manatee County, Florida, discusses the challenge facing many PSAPs – getting off legacy selective routers. Hear why Jake says it’s important to get in front of this challenge and why Manatee County decided on one provider – Motorola Solutions

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Sandra Holdren with Lycoming County Shares Her Agency's Experience of Using VESTA for Over a Decade

Hear why technology and teamwork make all the difference when it comes to safeguarding the people of Pennsylvania’s largest county. Sandra Holdren, Deputy Director of 911, Lycoming County, tells why technology, especially that of Next-Generation 9-1-1, is helping save more lives. She also shares how the VESTA system has made the transition easier for her understaffed team, of whom she is very proud as they continue to meet the challenges head on - together.

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Motorola Solutions' End-to-End Public Safety Solution in Monmouth County

At Motorola Solutions, we’re proud to partner with Monmouth County in New Jersey to leverage our single end-to-end public safety solution. The county's fire, police and EMS services use a Motorola Solutions system that unifies our Avigilon surveillance cameras, VESTA call handling, Spillman technologies, CommandCentral software and land mobile radios. The solutions from across our portfolio work together from the beginning of an incident to its conclusion.

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