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Hospitality and Retail Communication Solutions

Differentiate Your Property with Exceptional Service

Ensure the safety and delivery of exceptional guest experiences by connecting your workforce with seamless unified work group communications.

Today, more than ever before, instant voice communication is the key to delivering a quality customer experience. Instant voice communication creates efficiencies that speed response times and improve operations. Plus, it enhances worker and guest safety. That’s why two-way radios are by far the most popular form of voice communication for hospitality workers, surpassing all other forms of communications combined — including smartphones, landline phones and internet or IP voice.

Hospitality companies continue a steady transition to digital two-way radios, with over one-third of respondents already making the digital leap. When combined with users who are using a mix of both analog and digital radios, the majority of hospitality workers are using digital radio in some capacity.

It’s clear that hospitality companies recognize the importance of migrating from analog to digital two-way radios. The power of crystal clear, real-time communication - enhanced by nationwide push-to-talk LTE functionality and intelligence-driven applications - means digital radios offer a new competitive edge as well as a modern platform able to support future advances in communications technology.

MOTOTRBO digital two-way radios unify your staff and fleet with instant, always-available communications, anywhere they go. When emergencies arise, from elevator is not functioning to a shuttle driver issue, two-way radios connect staff directly and instantly. You are no longer subject to cellular overcrowding during inclement weather or an emergency. It’s one of several key advantages of MOTOTRBO radios over cell phones.

MOTOTRBO integrates voice and data seamlessly, with enhanced features that are easy to use, including integrated Bluetooth® 4.0, integrated Wi-Fi®, GPS location tracking, text messaging and Intelligent Audio that automatically adjusts volume to the environment.

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In hospitality and retail, timing is everything - but precision matters just as much. With so many moving parts and factors to consider in providing the ultimate guest experience, employees need more than just voice-to-voice communications. They need actionable intelligence and team-specific applications that help automate tasks and streamline processes. Intelligence-driven applications help improve productivity, deliver efficiency, and enhance communication across all teams.

A few of the most popular applications we deploys for hospitality include:

  • Text Messaging and Alerting
  • Work Order and Job Assignment
  • Alarm and Event Management
  • Indoor Location Tracking

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WAVE™ Push-To-Talk Application
Maintaining customer satisfaction and ensuring safety for guests and workers—all while running a profitable, efficient hospitality business—requires instant, real-time communication. The WAVE Push-to-Talk (PTT) Application from Motorola Solutions makes it all possible, allowing you to communicate instantly, without boundaries, with added intelligence and confidence. It unites all teams under one network, allowing general managers, guest services, maintenance, security, and other integral teams to stay connected through the radio system without having to use multiple devices.

WAVE extends PTT to smartphones, laptops, tablets, and PCs, so employees will always be informed and in touch, transforming the guest experience, keeping customer satisfaction at the forefront, driving efficiencies across your operation, and assuring safety and security.

Learn more about the WAVE™ Push-To-Talk Application

Video Surveillance and Access Control
Ensuring the safety and security of guests and workers is a fundamental duty for any successful hospitality business. It is also one of the most demanding, requiring constant vigilance and heightened situational awareness. In a recent nationwide survey, workers cited video surveillance as the number one security capability used at their place of work, with three quarters of respondents utilizing it. However, a mere 8% can leverage video analytics to access vital intelligence from their surveillance videos. This represents both a major pitfall and a golden opportunity for hospitality organizations, especially as new technological advancements are revolutionizing video security, providing greater insight and visibility with far less hassle and effort. Video analytics can increase safety while also allowing staff to focus more time and effort on direct customer needs.

Avigilon, a Motorola Solutions Company
Your video solutions should seamlessly integrate into your existing operations and technology solutions. Avigilon’s end-to-end HD video solutions do just that, providing built-in intelligence that makes it simpler and easier to focus on what’s important - your customers. Avigilon enables security professionals to quickly and efficiently search through vast amounts of footage, freeing up the time it would take to watch hours of tape. Deep security provides an extra layer of protection for your data. And Avigilon’s user-friendly, intuitive platform makes migration and implementation a breeze, all while providing a cost-effective, powerful, and intelligent technology solution to enhance security and ensure guest safety.

Learn more about Avigilon Surveillance Solutions

Ally: Security Incident Management Software
Ally streamlines security operations with an integrated, cloud-based platform. Through ease of use and immediate access, Ally connects your teams to all incident, dispatch and analytics information with the devices you use today.

  • Easy to use. Easy to access.
  • Instant Communications
  • Improved Insights

The Ally solution also supports integration with WAVE Push-to-Talk, enabling your security team to communicate with their teams and other personnel directly from the application. Ally’s Intuitive Incident Management Solution allows you stop a problem before it starts.

Learn more about Ally: Security Incident Management Software

Have you looked at your social media reviews lately? Chances are they aren’t so great if you are not providing an acceptable Wi-Fi experience for your clients. Whether it’s a hotel, resort, casino, or convention center secure and reliable Wi-Fi connectivity is now an expectation and an integral part of delivering a quality guest experience. Customers demand a quality of service adapted to their uses. They expect to connect, stream, watch, download, work, and play without complication and without limit. To meet that high-speed WiFi demand, hospitality is turning to us.

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In a recent nationwide survey, hospitality employees indicated that coverage is by far the most urgent communications challenge they face in their line of work. They also listed battery life, connecting workers and teams, and device reliability as other key challenges. Fortunately, new communications technologies are being introduced that can help overcome these challenges.

Distributed Antenna Systems
The hospitality industry has an immense expectation from its guests about its wireless communications. Today, mobile technology and social media act as the platform for businesses to promote their services and offerings for customers to make reservations and purchases through tablets and phone apps. Social media also provides customers a platform to praise or critique their experience. Therefore, the success of businesses is dependent on customer’s satisfaction and their praises for the services. If your customers can’t find a reliable signal, then they won’t be customers again. Our DAS solutions provide robust connectivity throughout your property to increase guest satisfaction ratings and loyalty, meet the needs of your workforce, and enable employees, security, maintenance, and public safety personnel to communicate everywhere in the building, even tunnels, elevators, and parking structures.

Active DAS consists of a wide network of antennas that are connected to the base station using fiber, ethernet and coaxial cabling. These antennas collect the signal from the participating carrier network and send it to the base station, where the signals are enhanced and then redistributed to deliver solid wireless coverage throughout an indoor facility or outdoor location for cellular, public safety, WLAN and wireless Internet applications. There are two types of DAS systems – Outdoor DAS (oDAS) and Indoor DAS (iDAS).

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Reliable Management of Your Communication System and Devices
Motorola Solutions has enhanced the MOTOTRBO platform with service packages that include access to software updates, premium software features and extended hardware repair services. Your business’s security and technology needs are rapidly evolving, and we want to make sure you have a world-class experience each and every time you use your MOTOTRBO products.

Subscription Pricing Model
You enjoy the benefits of subscription services every day in your business and personal life. So why should your business-critical communications be any different? There are no surprises when it comes to paying for the product, software, or service. No uncertainty around how the cost will fit into your budget. This makes budgeting predictable, and you always know what is included and what to expect.

The Value of Software
Updates MOTOTRBO, as all computing systems, is composed of hardware and software. The value of hardware is significant, but static. The value of software, on the other hand, keeps growing over time. Access the latest and greatest features and functionality available with each software release for added capabilities, security, and reliability. This increases the value of your investment with every update.

Access to Premium Software Features
Experience the power of the MOTOTRBO platform and go beyond voice with access to premium software features, previously sold a la carte. The features you need to increase productivity aren’t wishful thinking - they’re a smart reality. Enable the right premium software features for the right teams, so they can be safer and more efficient when it matters most.

MOTOTRBO Essential Services provides you with a reliable approach to protect your investment through expanded software capabilities and improved reliability and security. This allows you to lower your total cost of ownership and manage the complexity of your communications operations. Because when complexity is managed, you can focus on what matters most.

Don't get left behind. Simplify managing your radio and infrastructure and stay up to date. We will work closely with you to help you understand the value of this exciting program. Please do not hesitate to reach out to us with any questions.

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